Covid-19 pandemic 

The health and safety of our test takers and other customers is our priority. Therefore, in the light of Covid-19 pandemic, exams have been suspended until 30 of April. Please check available exam dates.

Take a look at our FAQs. If you have any other queries, please contact our exams team.

1  For how long will delivery of exams be suspended at British Council? 

To protect the health of all our test takers, we are strictly following national authority guidance in response to Covid-19. We have suspended exams delivery until 30 April, but the deadline may be extended according to guidelines from national authorities.

Registrations are open for exams that are scheduled after the current suspension deadline. Please check here for information on available exam dates.

2  My exam has been suspended. Can I transfer my registration to another date?

Yes, this is possible for most exams including IELTS. Please check the registration page for details of available sessions.

If you registered for your exam directly with an awarding body, please follow their guidelines.

3  I registered for an exam through one of your partners. How can I transfer to another date?

Please contact the test centre you registered with to transfer your test date.

4  When and how will I receive my exam results?

Your exam results will be processed as normal for all exams that took place before the suspension.

You can access your results for IELTS through your profile on the IELTS Candidate Portal. You can preview your IELTS test results on the Test Taker Portal 13 calendar days from the test date for paper-based tests and 5-7 calendar days for computer delivered tests.

IELTS results remain online for 28 days but should not be used as an official confirmation of your performance. We are not able to provide test results over the phone, by email or fax for security reasons.

5  Will test results be issued by deadlines?

The British Council and awarding bodies are doing everything possible to meet deadlines for delivery of results and so far we have managed to do so. However, the current situation is extremely challenging and with office closures and staff working under extraordinary circumstances there may be slight delays. If this does happen, we will inform you immediately.

6  Your office is closed to the public. How can I receive my test certificate?

Most of our exams teams are currently working from home because of office closures. We have despatched all certificates and documents as needed. If you have an issue or query in this respect, please contact our exams team.

Receiving Organisations (ROs) that you listed when registering for IELTS will, in most cases, have access to your online results. We will notify ROs of any changes resulting from the Covid-19 restrictions.

It will not be possible to collect your TRF or certificate in person at the British Council exam centre while our offices are closed.

7  Will you be organising additional sessions for IELTS exams in the future?

We will respond to the situation and will work toward organising more sessions if needed. This is a work in progress. Please keep checking our website for up to date information about the exam session calendar.

8  Can you send a message to my university confirming that my exam was cancelled?

If you were registered for an IELTS test and wish that your Receiving Organisation that you listed on your registration form is notified of the cancellation, please contact our exams team.

9  How can I contact Customer Service?

While our offices are closed, our customer services teams will support you via email. We are working hard to respond to every email, but the situation is extraordinary, and some delays may occur. Please accept our apologies in advance. We thank you for your understanding and cooperation.

 

If you would like to receive information about upcoming events and additional materials, you can also follow us on Twitter or Facebook.   

To help you prepare for your upcoming exam, please check our IELTS preparation section, as new materials are being added regularly.

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